It’s better than it used to be. I have one set of contacts in my Exchange/Outlook folders. And they’re synced to my phone and PDA. But they’re not synced into Gmail (you have to use import/export). Nor are they synced to my Mac (running MS Office v.X – yes, I know that Office 2004 SP2 finally works almost as well as Outlook 2001 under OS 9 – that’s a whole OTHER posting.)